Enhanced Secondary Heat Exchanger Warranty for High Efficiency Furnaces

Enhanced Secondary Heat Exchanger Warranty

When you choose innovative Carrier products for your home heating and cooling needs, you don't just get the most advanced products available–you also get solid warranty coverage to protect your investment.

The terms and coverage details of your warranty are specific to the Carrier product models you own. Typically, Carrier products come with a 5-year parts limited warranty. Depending on your model, certain components within the product may have longer standard warranties.

All of Carrier's high eficiency (90% AFUE or greater) gas furnaces built since 1989 now carry an enhnaced 20-year parts and labour warranty on the secondary heat exchnager. These models include 58SX*, 58SXA, 58SXC, 50DX*, 58DXA, 58DXC, 58MSA, 58MCA, 58MXA, 58MCB, 58MXB, 58UVB, 58SXB*, 58VUA, 58VCA, 58MVP, 58MTA, 58MTB, and 58MVC.  *On model numbers 58SX, 58DX, and 58SXB only those with serial numbers 89 or higher in the third and fourth position (i.e. xx89xxxxxx) are included.

Effective immediately, the enhanced warranty covers all parts and up to four hours of labor based on the local rate for an authorized technician to repair/replace a secondary heat exchanger for original purchasers for twenty years from the date of installation. Customers may opt to forgo repair/replacement and receive a credit toward the purchase of certain heating or cooling products which have a minimum retail price of $1250. The amount of the credit will be not less than the cost of four hours of labor plus the value of the secondary heat exchanger and associated parts. Contact your expert Carrier dealer to find out which heating products may qualify.

At the time of purchase, you may have also been offered additional warranty coverage provided by your Carrier dealer. If you have additional coverage through your dealer, please contact him or her directly for assistance with the warranty.

For customers who have already been required to replace their secondary heat exchanger, please review this important information.